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Common problem
1.How to customize a Zhengzhou mechanical tracked mobile crusher according to different needs?
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A: Customers can choose between standard or reinforced tracks, whether the cryogenic preheating device is enabled, and three color schemes (white, red, and blue). Accessories such as screens, hydraulic breakers, and spare parts kits can be configured according to project requirements. Customization prices are adjusted at 2000 RMB per unit for orders of 10-50 units. Please contact us for specific customization details and service support to ensure we meet your diverse application needs.
2.What are the technological advantages of this tracked mobile crusher that ensure its performance and reliability?
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A: The product is equipped with a Cummins diesel engine, achieving low fuel consumption and low noise operation; an advanced track drive system ensures unimpeded passage through complex terrain; a built-in low-temperature preheating function ensures reliable starting in an environment of -25°C; high ground pressure and a robust ship-shaped steel chassis ensure stable transportation; the servo system operates precisely, and the entire system meets international quality standards, ensuring the equipment's long-term stability.
3.What specific application scenarios are suitable for Zhengzhou Machinery's tracked mobile crusher?
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A: Zhengzhou Machinery's high-performance tracked mobile crushers are designed specifically for the mining, metallurgy, and construction industries, and are widely used in ore crushing and screening, construction waste processing, and building material production. Furthermore, they are suitable for infrastructure projects such as railways and water conservancy projects, thanks to their robust ship-shaped steel chassis and advanced tracked system, enabling efficient and stable operation in complex terrains such as mountains and wetlands.
4.Crusher industry advantages?
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A: test
5.How to order and customize this crusher, and what after-sales guarantees are available?
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A: Custom colors, sizes, and specifications are available, and bulk orders receive preferential pricing. Products are individually packaged in eco-friendly packaging and include shipping tracking and insurance. We offer a 30-day return policy to protect customer interests. Please contact customer service to request samples. We will respond within two days after reviewing your information. Our dedicated after-sales team provides comprehensive support throughout the entire process, ensuring a worry-free purchase.
6.What are the significant advantages of the product and how can it improve our operational efficiency?
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A: Electric mobile stone crushers offer powerful crushing capacity and excellent mobility, making them easy to transport to site. Their energy-efficient and efficient design significantly reduces operating costs. Their rugged construction ensures long-term stable operation, while their user-friendly control system simplifies operation and allows them to operate in confined spaces. This significantly improves production efficiency and flexibility, ensuring customers maintain their competitive edge in this competitive market.
7.Please introduce the main technical parameters and applicable scope of the electric mobile stone crusher?
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A: Our company's electric mobile stone crusher weighs approximately 5,000 kg, has overall dimensions of 4,000 mm × 2,200 mm × 2,500 mm, a maximum feed size of 600 mm, and requires a 380V/50Hz power supply. Its powerful crushing capacity and diverse specifications are suitable for a variety of industries, including construction, mining, construction waste recycling, and urban renewal. It meets the needs of various scales and working conditions, helping customers achieve efficient and energy-saving operations.
8.What are the advantages of electric mobile stone crusher in urban renovation projects
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A: Our electric mobile stone crushers are designed specifically for urban renewal. Their compact design and exceptional mobility allow them to operate flexibly in confined spaces, minimizing impact on the surrounding environment. Energy-efficient and easy to operate, they can be quickly deployed on-site, improving construction efficiency and reducing labor and transportation costs, making them an ideal choice for urban renewal projects.
9.How can I customize my electric mobile stone crusher to meet specific needs?
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A: We offer customizable colors and sizes, offering a variety of color options to complement your brand image. We also offer various power types and crushing capacity configurations. Pricing varies based on order quantity, with discounts available for bulk purchases. Our environmentally friendly packaging ensures safe shipping, and we offer tracking and insurance services, ensuring a transparent and secure purchasing experience.
10.If I need to adjust the device parameters or color after purchase, is customization service supported?
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A: Yes, we offer comprehensive customization. Customers can freely choose color (white/red/blue/yellow), powertrain type (electric/hybrid), and size configuration to meet diverse operating requirements. Our professional and efficient customization process ensures that the product meets the specific application scenario, demonstrating [Your Company Name]'s customer-centric technical strength and service commitment.
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Terms and Conditions
Zhengzhou Machinery Co., Ltd. is committed to providing high - quality products and services. Here are our terms and conditions:
1. Product Quality Assurance: We guarantee that all the mechanical equipment we sell meets international quality standards, ensuring product performance and reliability.
2. User Privacy Protection: We attach great importance to customer privacy. All customer information will be strictly confidential and will not be disclosed to the outside world without permission.
3. Return and Exchange Policy: If customers need to return or exchange products, they must apply within seven days after receiving the products. Eligible products will be returned or exchanged.
4. After - sales Service Commitment: We provide comprehensive after - sales services to ensure prompt response to customer inquiries and needs and safeguard customer rights and interests.
5. Legal Compliance Statement: Our company strictly abides by relevant laws and regulations, and all transactions are carried out within the legal framework to maintain transaction fairness.
6. Clause Revision and Update: Our company reserves the right to revise the terms at any time, and the modified content will be promptly notified to customers.
7. Dispute Resolution: In case of disputes, both parties should resolve them through friendly negotiation. If negotiation fails, they can file a complaint with the arbitration institution.
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Technical Support
Technical Support
1. Provide a full range of technical consulting services to ensure that customers get professional advice when choosing products.
2. Pre-sales technical support includes product specifications and solution customization to meet different customer needs.
3. Installation and commissioning services are completed by experienced engineers to ensure efficient operation of the equipment.
4. Provide technical training to help customers master equipment operation and maintenance.
5. The after-sales service team responds quickly and handles problems encountered by customers during use in a timely manner.
6. Perform equipment maintenance and upgrade services regularly to improve equipment performance and extend its service life.
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After-sales service
1. Zhengzhou Machinery Co., Ltd. provides a one-year equipment warranty service, which takes effect from the date of purchase. During the warranty period, any problems caused by defects in materials or workmanship can be repaired or replaced free of charge.

2. Customers must notify the company's after-sales service team as soon as possible after discovering the problem so that it can be handled in a timely manner and provide relevant purchase receipts.

3. After-sales service does not include failures caused by man-made damage, improper use or maintenance not performed in accordance with the operating instructions.

4. We promise to arrange service engineers to conduct on-site inspection within 48 hours after receiving the after-sales request to ensure the normal operation of the equipment.

5. Customers have the right to make service suggestions to the company, and we will continue to optimize the quality of after-sales service.
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Maintenance service
We offer a wide range of support and maintenance services:
1. Warranty Service: Zhengzhou Machinery Co., Ltd. provides a one - year equipment warranty service, which takes effect from the date of purchase. Any problems caused by material or process defects during the warranty period can be repaired or replaced free of charge.
2. Customer Notification: Customers should notify our after - sales service team as soon as possible after discovering problems for timely handling and provide relevant purchase vouchers.
3. Excluded Faults: The after - sales service does not cover faults caused by human damage, improper use, or failure to maintain the equipment according to the operating instructions.
4. Response Time: We promise to arrange service engineers for on - site maintenance within 48 hours after receiving an after - sales request to ensure the normal operation of the equipment.
5. Customer Suggestions: Customers have the right to put forward service suggestions to our company, and we will continuously optimize the quality of after - sales service.
6. Technical Support: We provide comprehensive technical consulting services to ensure that customers receive professional advice when choosing products. Pre - sales technical support includes product specification descriptions and solution customization to meet different customer needs. Installation and commissioning services are carried out by experienced engineers to ensure the efficient operation of the equipment. We also provide technical training to help customers master equipment operation and maintenance skills. The after - sales service team responds quickly to handle problems encountered by customers during use in a timely manner. Regular equipment maintenance and upgrade services are provided to improve equipment performance and extend its service life.
7. Repair Service: We offer comprehensive mechanical equipment repair services to ensure that the equipment operates efficiently in the best condition. Our repair team consists of experienced technicians who can quickly diagnose and solve various mechanical faults. All repair work follows international quality standards and uses high - quality raw materials to ensure long - lasting and reliable repair results. We provide personalized repair solutions tailored to the specific needs of customers to improve customer satisfaction. The service is transparent, with all repair costs clearly stated, allowing users to keep track of the repair progress and cost details in real - time. We are committed to technological innovation and regularly train our repair team to master the latest technologies to ensure continuous improvement of service quality.
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Technical Support
After-sales service
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